Insurance, claims & safety — FAQs

Carrier liability is limited and may not cover full value. We recommend cargo insurance — ask us when you request a quote.

Depending on the policy, loss or damage during transit. Read the terms for exclusions such as poor packing.

Usually a small percentage of the insured value, depending on the goods and route.

Note the damage on the delivery receipt, take photos and notify us in writing as soon as possible.

Report immediately. Time limits apply under carrier terms and insurance policies.

Send your reference number, photos, invoices and a description of the loss or damage. See claims and complaints.

Through secure handling, vetted partners, careful loading and documentation checks.

We use your data only to arrange your shipment. See our privacy policy.