Legal
Claims & Complaints
Last updated: 1 November 2026
Reporting loss or damage
Note any visible damage on the delivery receipt, take photos and notify us in writing as soon as possible at info@gelletransport.com with your reference number.
Complaints
We take every complaint seriously and aim to acknowledge it within two business days.
Contact
Gelle Transport LLC, 310 Armour Rd Suite 209, North Kansas City, MO 64116, United States · +1 (816) 482-2607 · info@gelletransport.com
This policy is a starting template. Please have it reviewed by Gelle Transport's legal adviser before publishing.
Insurance, claims & safety: FAQs
Is my cargo insured?
Carrier liability is limited and may not cover full value. We recommend cargo insurance — ask us when you request a quote.
What does cargo insurance cover?
Depending on the policy, loss or damage during transit. Read the terms for exclusions such as poor packing.
How much does cargo insurance cost?
Usually a small percentage of the insured value, depending on the goods and route.
What should I do if my cargo arrives damaged?
Note the damage on the delivery receipt, take photos and notify us in writing as soon as possible.
How long do I have to report damage?
Report immediately. Time limits apply under carrier terms and insurance policies.
How do I make a claim?
Send your reference number, photos, invoices and a description of the loss or damage. See claims and complaints.
How do you keep cargo safe?
Through secure handling, vetted partners, careful loading and documentation checks.
Is my personal information safe?
We use your data only to arrange your shipment. See our privacy policy.