Costs, rates & payment — FAQs

Cost depends on mode, weight, volume, origin, destination and the type of goods. We provide itemised quotes rather than generic prices — request one here.

Rates change with fuel prices, season and space availability, and every shipment is different. Real quotes prevent surprise charges later.

For heavy or bulky goods, shared-container (LCL) sea freight is usually the cheapest option. Consolidating purchases into one shipment also lowers cost.

Per kilogram of chargeable weight, which is the greater of the actual weight and the volumetric weight (length × width × height in cm ÷ 6,000).

Shared (LCL) shipments are priced per cubic metre; full containers (FCL) are priced per 20ft or 40ft container, plus origin and destination charges.

A weight calculated from a package’s size. Large, light items can be charged on their volume rather than their actual weight. Try our freight estimator.

Our quotes show freight, handling and estimated duties separately so you can see the full landed cost. Final duty is assessed by the Kenya Revenue Authority.

We list all known charges on your quote. Extra costs can arise from things outside our control, such as customs inspections, storage caused by missing documents or changes to the cargo.

Demurrage is charged when a container stays at the port beyond its free time; detention is charged when a container is kept outside the port too long. Having documents ready avoids both.

Yes. Rates often rise before major holidays and during periods of high demand. Booking early helps.

Consolidate purchases, pack efficiently to reduce volume, choose sea freight when time allows and make sure documents are complete before shipping.

Often, for ocean freight to Mombasa, East Coast and Gulf ports have shorter routings than the West Coast. We compare options when we quote.

Payment terms and methods are confirmed on your booking. Business customers may be offered account terms subject to approval.

Freight is normally paid before the cargo departs the US unless other terms are agreed. Duties are normally paid in Kenya before release.

No. Quotes are free and without obligation.